Warranty
Warranty period
2 years warranty
Warranty Policy
This Product was brought to the market by Idlespace tech or one of its affiliates, further referred to in this document as Idlespace tech, which is the manufacturer of the product.
The service will be provided by the Idlespace tech or its authorized distributors(Warrantor).
It will be corroborated by the serial number of the equipment in the first place, if it is outside the warranty period according to traceability, the client must demonstrate by his means, a purchase invoice that shows it was acquired within the stipulated period.
This warranty only applies to the original consumer user of the Product (referred to as the “Original User”) as long as the Original User occupies the residential premises upon which the Product was originally installed. This warranty is not transferable, except where prohibited by law (which may include the Province of Quebec).
For more information on the warranty applicable for this product, please visit www.philips.com or contact the dealer where you purchased the product.
Mechanical Warranty
Idlespace tech warrants to the original purchaser that each Philips door lock will be free from mechanical defects under normal use from the date of purchase for as long as said Purchaser occupies the residential premises upon which the Product was originally installed. This Mechanical Limited Warranty applies only to Products that were purchased from Idlespace tech or authorized seller, unless otherwise prohibited by law.
Finish Warranty
Idlespace tech warrants to the Purchaser that the finish of the Product shall be free of defects in material and workmanship, including tarnishing, flaking, and discoloring, from the date of purchase for as long as said Purchaser occupies the residential premises upon which the Product was originally installed. This Finish Limited Warranty applies only to Products that were purchased from Idlespace tech or a Idlespace tech authorized seller, unless otherwise prohibited by law.
Electronic Warranty
Idlespace tech warrants to the Purchaser that Philips door lock will be free from electronic defects under normal use for one year from the date of purchase, as long as said Purchaser occupies the residential premises upon which the Product was originally installed. This Electronic Limited Warranty applies only to Products that were purchased from Idlespace tech or authorized seller, unless otherwise prohibited by law.
Exclusions for Warranty
This Warranty shall apply only when the lockset is properly installed in accordance with local codes, ordinances and regulations, the printed instructions provided with it and good industry practices. THIS WARRANTY DOES NOT COVER defects caused by modification, alteration, repair or service of the lockset by anyone other than the Warrantor or an authorized designee of the Warrantor; physical abuse to, or misuse of, the lockset or operation of it in a manner contrary to the accompanying instructions; shipment of the product to anyone other than Warrantor for service; improper installation; acts of God; fire; flood; casualty; failure to exercise normal maintenance; for the consequences of uses for which locksets were not designed or designated, or for defects caused by the use of paints, solvents or other chemicals which come in contact with the lockset. THIS WARRANTY DOES NOT COVER scratches or abrasions. THIS WARRANTY DOES NOT APPLY to locksets or component parts of locksets that were not originally manufactured by the Warrantor. THIS WARRANTY SHALL NOT APPLY TO SUBSEQUENT OWNERS.
Warranty Claims
If you encounter a claim under this warranty, please contact Customer Service as noted below for a replacement.
To process a warranty claim, please send the following to us:
Pictures of the front and back of defective lock.
Proof of purchase.
Telephone number.
Brief description of the issue, including approximate age of the lock.
Send to philips.ddl.usa@idlespacetech.com
Return Policy
Under this Limited Warranty the Warrantor will provide only a replacement lockset or a part of it. Warrantor will pay reasonable shipping costs for surface transportation only for locksets returned to Warrantor’s Customer Service Department. Warrantor will ship replacement parts under this Limited Warranty at its expense by surface transportation only. Any special handling, express or expedited service or different method of transportation shall only be provided at the request and expense of the purchaser of the locksets. However, if warrantor determines that a lockset does not qualify for repair or replacement under the applicable Limited Warranty, Warrantor will notify the consumer of the estimated costs of repair or replacement and obtain the consumer's authorization and agreement to pay actual repair or replacement costs before proceeding with non-warranty repair or replacement. Warrantor shall have no liability to pay any costs for repairs performed by anyone other than Warrantor or its designee, unless in each instance Warrantor has given written approval for such repair. Warrantor shall not be responsible for any costs incurred for the removal or reinstallation of locksets covered by this Limited Warranty.
Limited of Liabilities
ANY EXPRESS WARRANTY NOT PROVIDED IN THIS LIMITED WARRANTY, AND ANY REMEDY FOR BREACH OF CONTRACT THAT, BUT FOR THIS PROVISION, MIGHT ARISE BY IMPLICATION OR OPERATION OF LAW, IS EXCLUDED AND DISCLAIMED. THE IMPLIED WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR ANY PARTICULAR PURPOSE ARE EXPRESSLY LIMITED TO THE DURATION OF EACH EXPRESS WARRANTY PERIOD.